FREQUENTLY ASKED QUESTIONS (FAQS)

Below are some of the most frequently asked questions by our customers. If you have a question that is not answered here, please send us an email and we will respond with an answer.

Do you accept telephone orders?   All orders should be submitted by fax, mail or e-mail copy.

What type of promotional products does your company offer?  Obviously there are thousands of different promotional products to choose from. We specialize in three areas:

- Personalized stuffed animals with printed t-shirts and accessories
- Custom colored sports balls including basketballs, footballs, soccer balls, baseballs and softballs
- Logo clocks, tin signs and bar accessories

Where are the warehouses located for each product line?

Stuffed Animals are shipped from New York.
Sports Balls are shipped from Los Angeles.
Clocks are shipped from Ohio.

What are the lead-times for manufacturing?  Assembly and printing times are mentioned below.

Lead-time for stuffed animals with printed t-shirts is 14 days.
Lead-time for sports balls made overseas is 45 days.
Lead-time for assembly and printing of logo clocks is 21 days.

Do you accept orders from outside the United States?   Yes. We service the needs of customers worldwide. Please email us your shipping address for a freight quote. You are responsible for all duty and import fees. We can ship using your Purolator, UPS number or FedEx number. We do not ship using our UPS number. Please contact UPS or your freight carrier to determine the amount of fees charged by your country.

Which forms of payment do you accept?  The terms are prepaid. You can submit payment by check, direct deposit, PayPal, VISA, MasterCard or American Express (AMEX). If you prefer to pay by credit card, please complete a Credit Card Authorization Form and fax it to us. All credit card payments require this form. All your information is kept private and secure. We do not share your information with any company or person.

How much are the set-up charges?  Set-up charges apply in order to create the printing screens or moulds.

T-Shirt Bears:  A set-up charge of $25 applies to every order. Red, blue, black and white colored are included. Other colors will incur a $50 Pantone color matching charge.

Sports Balls: A set-up charge of $59 applies to each initial order. Reorders do not incur a set-up charge. More set-up charges will apply for additional unique logo panels. Color imprint is included with the set-up charge. Opposite side printing of the same logo is free.

Clocks: An initial set-up charge of $65 applies to most orders. There are no set-up charges for reorders.

Do you accept returns?   Since all orders are customized according to your specifications, we only replace defective items or products that we have damaged. We cannot accept returns for items that you no longer need. All claims must be made within 10 days from the receipt of the shipment.